|Average rating: 4.45/5||4.5%||(1 reviews)|
|Number of reviews: 22||9.1%||(2 reviews)|
We apologize for your inconvenience in backorder status on both of your orders from us. Unfortunately, supply chain issues have been more frequent lately as our industry is impacted by factory closures in China.
Currently, we are unable to provide exact shipping costs Immediately upon purchase of lamps on our website. We always contact our customers before shipping to give them the option of continuing their purchase if freight is more than originally quoted. Due to the distance of your location from our warehouse and the bulky size of these lamps, shipping costs were higher than we originally expected. We can do no more than be transparent in the cost of shipping and provide you an option before shipment.
We do apologize for your inconvenience. Once our packages leave our warehouse, we have no control over how they are treated on their way to you. The shippers will not provide guarantee on lighting and we only extend this exception to fluorescent tubing because of they are prone to breakage. We do cover other bulbs even though the shipping companies won't. We have to balance between packaging and shipping costs and do our best to do right by our customer.
You authorized PayPal to charge your card at the time of purchase which is an external credit card processor. We notified you right away that the product was back ordered. Unfortunately, the process is mostly automated, but we try to notify customers of back orders as soon as we are aware of them. We apologize for your frustration and we shipped your back order as soon as it arrived at our warehouse.